1. Nonprofits : yesterday, today, and tomorrow
2. The essence of marketing : terms and processes nonprofits need to know
3. Approaching the market
4. Marketing research : the foundation for planning
5. External considerations in marketing introduction
6. Transitioning to services marketing
7. Decision making by target markets and stakeholders
8. Creating and managing products
9. Communicating to mass markets
11. The channels of distribution
12. Raising funds and acquiring volunteers.