The Zappos experience: 5 principles to inspire, engage, and wow

Book Cover
Author
Michelli, Joseph A., 1960-
Publisher
McGraw-Hill
Publication Date
c2012
Language
English

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Subjects

Subjects
Business & Economics
Commerce
Commerce électronique
Commerce électronique -- Gestion
Customer service
Customer services
Electronic commerce
Electronic commerce -- Management
Gestion
Mail-order business
Mail-order business -- Management
Management
Marketing & Sales
Retail trade
Retail trade -- Management
Service à la clientèle
Vente par correspondance
Vente par correspondance -- Gestion
Zappos.com (Firm)
Zappos.com (Firm) -- Management

More Details

ISBN
9780071749589
9780071752473
9781283311199

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