1. Introduction: pervasive information interactions
2. Background: information interaction at the crossroads of research traditions
A human-centred informatics view
Personal knowledge management
Situated information interaction
3. The situations: physical, social and temporal
The physical and the digital
Socially situated information interaction
Temporal aspects of the situation
4. The behaviors: understanding the "information journey"
The derivation of the information journey
The "information journey" framework
Making sense of information
Information encountering and serendipity
Wheels within wheels: the recursive nature of much information work
Anticipating future demands in the information journey
5. The technologies: supporting the information journey
Designing to support information encountering
Designing to support sensemaking
Designing to integrate information seeking and writing
6. Studying user behaviors and needs for information interaction
PRET a rapporter: a framework for planning a user study
Conceptual structures for information interaction (CSII)
