The desk and beyond: next generation reference services

What is common about learning commons? : a look at the reference desk in this changing environment / Tim Daniels, Caroline Cason Barratt

Personalizing the library via research consultations / Iris Jastram and Ann Zawistoski

Reaching beyond the walls of the library / Brenda L. Johnson and Laurie A. Alexander

Solution focused reference : counselor librarianship revisited / Ross T. LaBaugh

Embedded library, embedded librarian : strategies for providing reference services in online courseware / Meredith G. Farkas

The IM cometh : the future of chat reference / Stephen Francoeur

Friending our users : social networking and reference services / Cliff Landis

Preemptive reference : coming out from behind the desk / Brian S. Mathews

Wikis and collaborative reference services / John Russell

Get in the game : adapting library services to the needs of gamers / Chad Boeninger

From desk to Web : creating safety nets in the online library / Jerilyn Veldof

Be you, be unique : how to create competitive reference services by being strategically different / Jill S. Stover

Expanding patron services : effectively managing, training, and implementing new reference services / Jennifer Ander and Connie Strittmatter.