The foundations: a model for TQM. Understanding quality
Commitment and leadership
TQM: the role of the quality system. Planning for quality
System design and contents
System documentation, implementation and assessment
TQM: the tools and the improvement cycle. Measurement of quality
Tools and techniques for quality improvement
Some additional techniques for design, reliability, maintenance and process improvement
TQM: the organizational, communication and teamwork requirements. Organization for quality
Culture change through teamwork for quality
TQM: the implementation. Communications for quality
Implementation of TQM and the management of change
