Field notes from the commercial wilderness
The new model for consumer relevancy
Would I lie to you? : the overrated importance of lowest price
I can't get no satisfaction: service with a smile?
I still haven't found what I'm looking for: access, physical and psychological
Why "good" is good enough: choice and the issue of product bandwidth
Do you really get me? : the experience factor
Making consumer relevancy work
Consumer relevancy and the future.