Why are we confused and hurting at work?
Choosing a third path: the inventive organization
Customers: designing the organization through their eyes
Core work: defining and doing the essentials
Systems thinking: seeing organizations as relationships in action
Self-regulation: control and support for everyone
Interdependence: all for one and one for all
The acts of leading and following versus the roles of leader and follower
Personal power: the source of lasting relationships
Style: choosing partnership over dependency
Expertise: choosing invention over maintenance
The wisdom is in the system: start from where you are
Looking to the future: hope and daring at work.
