Quality adn quality function development: introduction / Shigeru Mizuno
Concept of the quality chart and its beginnings / Akira Takayanagi
Quality deployment system procedures / Yoji Akao
Deployment of demanded quality based on sales examples / Sampei Kobayashi
Use of prioritization in quality deployment at the planning and design phases / Norio Kamisawa
Roles of the quality chart in the design stage and its application to simultaneous multidimensional design / Yoichi Negoro, Tasuhiro Tanaka
Process design and quality deployment / Mitsuo Tsurusawa
Selection of critical-to-safety parts and critical-to-function parts, and control by prioritization / Mitsuo Tsurusawa
Quality deployment and manufacturing methods deployment / Takao Tanisawa.
Preparation and use of the QC process chart / Katsuyoshi Ishihara
Applications of quality function deployment / Toshio Iwahashi
Recent approach of quality function deployment / Yoji Akao
Quality function deployment and future challenges / Shigeru Mizuno, Yoji Akao
Development history of quality function deployment / Yoji Akao
Interview with Shigeru Mizuno / Norikazu Mizuno.
