Don't make me think!: a common sense approach to Web usability

[Pt. 1:] Guiding principles. Don't make me think! : Krug's first law of usability ; How we really use the Web : scanning, satisficing, and muddling through ; Billboard design 101 : designing pages for scanning, not reading ; Animal, vegetable, or mineral? : why users like mindless choices ; Omit needless words : the art of not writing for the Web

[Pt. 2:] Things you need to get right. Street signs and breadcrumbs : designing navigation ; The first step in recovery is admitting that the home page is beyond your control : designing the home page

[Pt. 3:] Making sure you got them right. "The farmer and the cowman should be friends" : why most Web design team arguments about usability are a waste of time, and how to avoid them ; Usability testing on 10 cents a day : why user testing

done simply enough

is the cure for all your site's ills

[Pt. 4:] Larger concerns and outside influences. Usability as common courtesy : why your Web site should be a mensch ; Accessibility, Cascading Style Sheets, and you : just when you think you're done, a cat floats by with buttered toast strapped to its back ; Help! My boss wants me to

: when bad design decisions happen to good people.