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Likeable business: why today's consumers demand more and how leaders can deliver
Likeable business: why today's consumers demand more and how leaders can deliver
Author
Kerpen, Dave
Publisher
McGraw-Hill
Publication Date
c2013
Language
English
Book
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NoveList
Published Reviews
Table of Contents
From the Book
Listening: One mouth, two ears, many opportunities
Storytelling: Tell, don't sell
Authenticity: Just be yourself
Transparency: The truth shall set you free
Team playing: There's no "I" in team (or culture)
Responsiveness: Taking listening one step further
Adaptability: Change or perish
Passion: Love the work you're with
Surprise and delight: Every mistake is an opportunity
Simplicity
Gratefulness: The ROI of "Thank You"
Conclusion
Appendix
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Index.
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Subjects
Subjects
Customer relations
Management
Management -- Social aspects
Social aspects
Social responsibility of business
More Details
ISBN
9780071800471
007181373
9780071813730
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