24 approaches to total quality
30 characteristics shared by all quality approaches
Basic uses of the global quality model
Profound quality: global quality as organizational learning
Polarities of quality: increment versus leap, customer versus strategy
Three provisos in using the global quality model
Particular management attitudes changed by total quality
Problems with quality programs
Architecture of quality processes in an organization
An evolutionary model of total quality problem solving
Getting work done in group settings
Ways to improve any business process
Management-by-events methods
Process empowerment rooms: groupware application in a total quality framework
Knowledge modeling for quality
Using total quality methods to specify software, applications and architectures, including a Taguchii example
Metaprocess capability: toward capable process deployment processes
Metaquality: using quality methods to implement quality
Organizational change approaches for implementing quality
Toward transparent organizations
How to get from here to there
The culture of professionals versus the culture of quality
The culture of polity versus the culture of quality
The culture of academia versus the culture of quality
Revolution through common sense about processes
High-performance quality approach implementation
The future of the global quality model.
